SOLUTION 03
Tracking & EDI
Keep shipment records and customer communication aligned as freight moves.
Status updates are useful when they are current, consistent and connected to a next action. We maintain shipment visibility across the channels you use and coordinate follow-up when an update is missing.
What we take care of
Track & trace
Follow shipment milestones and maintain status updates.
EDI monitoring
Monitor supported message flows and route errors for resolution.
ETA follow-up
Collect and communicate updates through agreed channels.
Exception queues
Identify stale statuses and assign operational follow-up.
Customer updates
Prepare and send updates within your approved communication process.
Transportation data checks
Review missing, inconsistent or incomplete status data.
HOW THE WORK MOVES
- 01
Review the status
We review agreed shipment milestones, supported EDI messages and outstanding follow-ups.
- 02
Update the record
Verified updates are recorded in your TMS and shared through approved communication channels.
- 03
Route the exception
Stale statuses, message errors and delays are routed to an assigned owner.
Turn status into useful visibility.
A more consistent shipment record, with clear ownership for exceptions and customer updates.
A few useful answers
Which EDI connections can you support?
We assess your existing systems and supported message flows during discovery. Monitoring, access and error-handling responsibilities are agreed before work begins.
Do you provide live vehicle tracking software?
This service supports your existing tracking tools and operational records. It does not replace your telematics platform or create location data that your systems do not provide.
One dedicated operations person. One flat monthly fee.
Scope, system access, working hours and approval responsibilities are agreed with your team.